Billing and Refund Policy

TinyPing is priced per block of 50 active monitors, currently US$6.99 per block per month or US$47 per block per year; you choose monthly or yearly billing when you subscribe. You choose the number of blocks; the number of active monitors cannot exceed your capacity. Paused monitors do not count. Prices exclude taxes such as sales tax, service tax or VAT, which are added where required. From time to time we may offer a promotional price for new subscriptions started within a stated period. A promotional price applies only for the term it states (for example, the first year), after which the subscription renews at the price in effect at renewal.

Each new workspace receives a 7-day free trial with capacity for 50 monitors and no payment details required. If you subscribe during the trial, your first charge is taken when the trial ends. If you do not subscribe, your monitors are paused at the end of the trial and your settings and history are kept so you can resume by subscribing.

Subscriptions are billed monthly or yearly in advance, as chosen when subscribing, through our payment processor, Stripe, and renew automatically at the end of each monthly or yearly term (the "term") at the then-current price unless cancelled before renewal.

When an active subscription needs more capacity because you add or resume monitors (one at a time or by import), we automatically add the blocks required and charge the payment method on file immediately for the remainder of the current term, prorated by time, without a separate confirmation. By subscribing you authorise these charges. The additional capacity applies once that payment succeeds; if it fails, the monitors are not added. Amounts below the payment processor's minimum charge are carried to your next invoice. You can also add capacity manually from the billing page. When you reduce capacity, the prorated unused amount is credited against your next invoice. You cannot reduce capacity below your number of active monitors.

If a payment fails, Stripe retries it over the following days and your monitors keep running in the meantime. If payment ultimately fails, the subscription ends and monitors are paused until a new subscription is started.

You may cancel at any time from the billing page. Cancellation takes effect at the end of the current term and no further charges are made. Fees already paid are non-refundable, except where required by applicable consumer law, or where we charged you in error, in which case we refund the incorrect amount. Contact [email protected] about any charge you believe is wrong.

We may change prices for future terms. We will notify account owners by email at least 30 days before a price change applies to their renewal. The change never applies to a term you have already paid for.